If you are experiencing a satellite lock issue, here are steps to take to restore service:

1. Press the "HOME" button 3 times on the DISH remote to go to the Diagnostics screen.

2. Use your arrows on your remote to navigate to option #3, titled "Dish" on the left-hand side.

3. At the bottom of the screen, verify the word "locked" appears in green text and skip to step 5. If "not locked" appears in red text instead, navigate over and select the box that says "Tuner" with a 0 next to it,then select 1 when the numbers appear.

4. At the bottom of the screen, verify the word "locked" appears in green text and skip to step 5. If "not locked" appears in red text instead, navigate to the box that is named "Satellite" and then select 110 from the list that appears.

5. Once the green "Locked" text is shown at the bottom of the screen, select "Test Installation" on the right-hand side of the screen.

6. Pop-up 058 will appear, and a progress bar will complete (this step will take about 5 minutes to complete).

7. If pop-up 836 appears, select "Save" and then select "save" again on the next pop up screen.

8. Verify 119 and 110 are present in the grid, and both have green check marks.

9. Locate the red "reset" button on the front of your Hopper receiver. Press that red button once, and your TV will go to a black screen. The box will begin to reboot, and you will see "Hopper 3 Starting Up" (this step will take about 5 minutes to complete).

10. A message that says "acquiring satellite signal" will appear on the screen. Wait for this step to complete (this step will take about 5 minutes to complete).

We do not control the satellites, but we apologize for any inconvenience this may cause! Questions? Call us at one of the numbers listed under, "House Info," on the home screen.