Smooth Arrival, Enjoyable Stay: Your Easy Guide

Smooth Arrival, Enjoyable Stay: Your Easy Guide

Excitement awaits as you embark on your stay with us. Here's your simple guide to ensure a seamless arrival:

1. Check-In Time:

   • Check-in starts at 2 pm. We appreciate your understanding in adhering to this schedule.

2. Check-In Location:

   • Head to our office at Shop 2/3142 Surfers Paradise Boulevard for a warm welcome.

3. Locked Box Code:

   • At 2 pm on your arrival day, we'll send you the code to the locked box via text and email. No rush—anytime after 2 pm works perfectly, even midnight if that is when you arrive!

4. Key Retrieval:

   • Open the locked box, find the envelope with your name, and take only that ONE envelope.

5. Inside the Envelope:

   • You will find two full sets of keys (including fobs/swipe cards) plus your stay instructions. This makes it easier for families and groups to come and go.

   • Please ensure both sets are returned to our office at the end of your stay. A fee of $165 per set applies if keys, fobs, or swipe cards are not returned.

6. Navigate with Ease:

   • Follow the enclosed instructions to find your designated car space and apartment. It's a breeze!

7. Video Guide:

   • Watch the video for a visual guide on collecting keys and navigating from our office. PS, there is also a map below that shows you how to walk from our office to the resort in just 6 minutes — designed to make the process a cinch!

8. Walk-Through:

   • Upon arrival, do a thorough walk-through. If anything needs attention, please let us know.

9. Communication:

   • Everything you need to know for your stay is in this guide. It is super easy to use. If there is anything we’ve forgotten to include, please reach out via text (+61 467 777 333) or email (bookings@hrsp.com.au).

10. Enjoy Your Stay:

• Have a fantastic time in our accommodation! We're committed to ensuring your experience is comfy and enjoyable.

Welcome, and here's to a wonderful stay at HR Surfers Paradise – Chevron Renaissance!

We want to ensure your stay is as comfortable as possible, and that includes flexibility with your check-in and check-out times.

Here's what you need to know:

Normal Check-In:

The standard check-in time is anytime after 2 pm, and there's no extra charge for this.

Early Check-In Option:

If you prefer an earlier check-in at  12 pm (midday), or 1 pm, we offer this service at an additional cost to cover the expense of employing extra cleaners.

Here are the charges:

* 12 pm (midday): Additional $135

*1 pm: Additional $85

Availability: Early check-in is subject to availability, and we recommend organizing this at least 36 hours before your arrival. Please contact us at bookings@hrsp.com.au to make arrangements.

Late Check-Out:

Late check-out is only available if organised at least 48 hours before your check out time and is subject to availability.  We will need to employ extra cleaners to prepare the apartment for the next guest hence this cannot be organised on your day of departure.

Here are the options:

* 11 am: Additional $85

* 12 pm (midday): Additional $135

Normal Check-Out Time:

The standard check-out time is 10 am, and there's no charge for this.

We appreciate your understanding and cooperation. If you have any questions or wish to arrange your preferred check-in or check-out times, please feel free to contact us at bookings@hrsp.com.au.

For planning purposes, please note that we do not offer on-site luggage storage.

If you require luggage storage before check-in or after check-out, there are a couple of convenient options nearby:

✅ Surfers Travel Lockers (Recommended)

Surfers Travel Lockers is a convenient local option in the heart of Surfers Paradise, offering secure self-service lockersso you can explore hands-free.

More information can be found here:
https://surferstravellockers.com.au/

✅ Stasher.com

Alternatively, Stasher.com also offers luggage storage locally. Their secure location at Xpress Tees in Surfers Paradise, directly opposite the Holiday Rentals Surfers Paradise office, is a handy option.

www.stasher.com

Thank you for choosing Holiday Rentals Surfers Paradise, and safe travels!

Parking Simplified: Your Stress-Free Guide

Finding your parking spot is a breeze at HR Surfers Paradise - Chevron Renaissance! Here's a step-by-step guide to make it effortless:

1. Location:

* Your parking awaits at Mantra Towers of Chevron Renaissance, 23 Ferny Avenue.

2. Entry Instructions:

* Drive into the Chevron's driveway, past the retail shops car park, and reception lobby. Follow signs to Skyline Tower Parking. Drive UP the long ramp—don't worry, it's easy! If you go down a ramp, you've turned too early.

3. Turning at the Top:

* At the top of the ramp, turn left at the roundabout. Look for the second roller door on your left, labeled "guest parking." Super easy, right?

4. Swipe Card:

* At the roller door, ensure your WHITE swipe card is read by the white box in the corner. Once the gate opens, head to your floor level and allocated carpark.

5. Card Intel:

* Your car space number is on the key tag enclosed. Easy reference for a smooth experience!

6. Video Guide:

* For a visual guide, check out the video below. It's designed to make parking a breeze!

7. Extra Cars?

* No Worries: If you have additional vehicles, park them at Bruce Bishop Car Park—just a 2-3 minute walk away. Booking online is a piece of cake!

Someone parked in your allocated spot?

If this happens, please use any available unreserved car space. To show you are a guest, place the envelope you received with your keys (with your name and booking details) on your dashboard, making it clearly visible.

Parking made easy. Enjoy your stay at HR Surfers Paradise- Chevron Renaissance!

The maximum car park height in this rersort is 2.1 m.

                    --------------

If your car is taller than 2.1m there is an open air council ran car park located at 3332 Surfers Paradise Boulevard.  Please see link below to pricing for this car park and other details.  

https://www.goldcoast.qld.gov.au/Services/Roads-transport-parking/Parking/Council-carparks/Cypress-Avenue-Carpark

Effortless Check-Out: Your Simple Guide

* Please note, check out is by 10am on your day of departure.  

As your stay concludes, a few easy steps ensure a smooth check-out:

1. Tidy Up:

* Take out garbage and recycling.

* Turn off heating/cooling and all lights.

2. Kitchen Courtesy:

* Ensure the kitchen sparkles. Cleaners do not clean the kitchen, so please leave it gleaming for the next guest.

3. Belongings Check:

* Before you go, check for all your belongings. We want to make sure nothing is left behind.

4. Key Return:

* Pop the keys back into the locked box at our office's front. The code remains the same as when you checked in.

Note of Caution:

* Be mindful, additional cleaning charges (minimum $265) may apply if the apartment isn't left in a reasonable condition. This covers emergency cleaning for the next guest. We appreciate your help in keeping things spick-and-span!

We trust you had an amazing stay at HR Surfers Paradise - Chevron Renaissance! Safe travels and hope to host you again soon!

Stay Cozy with Smart AC Practices:

Creating the perfect ambiance in your apartment is a breeze! To make the most of your comfort, here are a few simple tips:

Keep it Sealed and Snug: Ensure a cozy atmosphere by closing all external doors and windows when using the air conditioning units. It's an easy step to keep the cool or warm air right where it belongs – inside!

Set the Perfect Temperature: For a refreshing summer retreat, set the air conditioner to a comfortable 24 degrees. In winter, embrace the snug vibes with a cozy range of 18 to 20 degrees. Your ideal climate is just a click away!

Smart Goodbyes: When you step out for new adventures, don't forget to turn off the air conditioner. It's a small gesture that keeps things eco-friendly and ensures your return to a perfectly balanced space. Stay comfy, save energy, and enjoy your stay with the perfect climate at HR Surfers Paradise - Chevron Renaissance. Your cozy haven awaits!

Bath Towels Not Replaced Daily

Kindly note that in an effort to be environmentally conscious and promote sustainability, we do not replace towels in your apartment on a daily basis.

This practice aligns with our commitment to reducing our environmental footprint.

We kindly request that apartment towels remain within the designated area and are not taken outside.

For your convenience, we recommend guests bring their own beach and pool towels to fully enjoy the amenities around our property.

We appreciate your understanding and cooperation in embracing these eco-friendly initiatives. If you have any queries or require further assistance, our team is here to ensure your stay is as enjoyable as possible.

Would you like to ADD additional Towels to your booking?

No problem.  Order a mid-stay clean for your apartment for just $198 and a new set of towels are included.  To order please pay the $198 by the payment method listed below and email confirmation once paid to bookings@hrsp.com.au.  In your email please let us know which day you would like your mid stay clean.  Please note that we require 48 hours notice to be able to arrange once payment has been received.  

https://www.payway.com.au/MakePayment?BillerCode=276980

WiFi Password

Enjoy the convenience of a well-equipped kitchen during your stay.

Your kitchen is furnished with a kettle, toaster, plates, cups, utensils, pots, and pans, providing you with the essentials for a comfortable experience.

Kindly be aware that cooking supplies such as salt and pepper are not provided, but worry not—supermarkets are conveniently located nearby for your convenience.

To enhance the experience for all our guests, we kindly request that you maintain the cleanliness of the kitchen. Please note that our dedicated cleaning staff does not service the kitchen area, so we rely on your assistance to leave it in a tidy and welcoming condition for the next guest.

Thank you for your cooperation, and we trust you will enjoy your stay in our thoughtfully appointed accommodations.

We're delighted to offer convenient amenities for your laundry needs during your stay.

Inside the apartment, you'll find a washing machine, clothes dryer, iron, and ironing board at your disposal. Feel free to make use of these facilities to keep your clothes fresh and neat. Please remember to bring your own washing powder for the laundry.

For your comfort, we kindly ask that you refrain from drying or airing clothes on the balconies. 

We hope you have a wonderful and comfortable stay!

Easy Waste Disposal: Your Chute on Every Floor!

* For quick and hassle-free disposal, we've got a garbage chute conveniently placed on every floor near the lifts in the foyer. Here's how to keep it simple:

Dump It Right:

* Toss your regular waste down the chute—it's right there in the foyer for your convenience.

Recycle the Smart Way:

* For glass bottles and recyclable boxes, use the designated landing below the chute. We've made it easy to make a positive impact on the environment!

Keeping your space tidy has never been simpler. Thanks for doing your part to keep things clean and green at HR Surfers Paradise - Chevron Renaissance!

Easy Cooking Setup: Activate the Stove Switch!

Cooking made simple! Look for the wall button resembling a light switch, clearly marked "stove." Here's your guide:

Step 1: Find the Switch

Locate the wall button designed like a light switch, labeled "stove." It's there to make your cooking experience straightforward.

Step 2: Turn It On

Press the "stove" switch to the ON position. This activates the stove and gets it ready for your culinary creations.

Now, you're all set to unleash your inner chef. Enjoy your cooking adventure!

Welcome to your home away from home! We strive to ensure a comfortable and safe stay for all our guests. To help achieve this, we kindly ask for your attention to our smoking policy and information regarding smoke detectors in the property.

Non-Smoking Policy: Please be aware that all properties are strictly non-smoking. This policy is in place to ensure the comfort and safety of all guests. Smoking inside the property is not permitted under any circumstances.

Smoke Detectors: Our properties are equipped with smoke detectors for your safety. In the event of a smoke detector alarm, it's essential to assess whether there is a real threat of fire and act accordingly.

False Alarms: Should the fire brigade be dispatched to the property due to a false alarm, please note that this will result in a fine from the fire department. These fines are considerable and will be passed on to the guest responsible for triggering the false alarm. To avoid such situations, we kindly ask you to adhere strictly to our non-smoking policy.

After Hours Support: We understand that questions or concerns can arise at any time in regards to the smoke detectors. Should you require after-hours support, please do not hesitate to call 1300 853 612. When calling, please quote the postcode 4217, your unit number, and the address of the property.

Thank you for choosing to stay with us. We hope you have a pleasant and memorable experience. Should you have any questions or require further assistance, please feel free to reach out to our staff.

Bath Towels Not Replaced Daily

Kindly note that in an effort to be environmentally conscious and promote sustainability, we do not replace towels in your apartment on a daily basis.

This practice aligns with our commitment to reducing our environmental footprint.

We kindly request that apartment towels remain within the designated area and are not taken outside.

For your convenience, we recommend guests bring their own beach and pool towels to fully enjoy the amenities around our property.

We appreciate your understanding and cooperation in embracing these eco-friendly initiatives. If you have any queries or require further assistance, our team is here to ensure your stay is as enjoyable as possible.

Would you like to ADD additional Towels to your booking?

No problem.  Order a mid-stay clean for your apartment for just $198 and a new set of towels are included.  To order please pay the $198 by the payment method listed below and email confirmation once paid to bookings@hrsp.com.au.  In your email please let us know which day you would like your mid stay clean.  Please note that we require 48 hours notice to be able to arrange once payment has been received.  

https://www.payway.com.au/MakePayment?BillerCode=276980

We want to ensure your stay is as comfortable as possible, and that includes flexibility with your check-in and check-out times. Here's what you need to know:

Normal Check-In: The standard check-in time is anytime after 2 pm, and there's no extra charge for this.

Early Check-In Option:

If you prefer an earlier check-in at  12 pm (midday), or 1 pm, we offer this service at an additional cost to cover the expense of employing extra cleaners.

Here are the charges:

* 12 pm (midday): Additional $135

*1 pm: Additional $85

Availability:

Early check-in is subject to availability, and we recommend organizing this at least 36 hours before your arrival. Please contact us at bookings@hrsp.com.au to make arrangements.

Late Check-Out:

Late check-out is only available if organised at least 48 hours before your check out time and is subject to availability.  We will need to employ extra cleaners to prepare the apartment for the next guest hence this cannot be organised on your day of departure.  

Here are the options:

* 11 am: Additional $85  

* 12 pm (midday): Additional $135

Normal Check-Out Time: The standard check-out time is 10 am, and there's no charge for this.

We appreciate your understanding and cooperation. If you have any questions or wish to arrange your preferred check-in or check-out times, please feel free to contact us at bookings@hrsp.com.au.  

At HRSP, we believe in making your stay as delightful as possible.

To kickstart your experience, we've provided a complimentary starter pack in your apartment. This includes essentials like soap, detergents, tea, coffee, milk, and toilet supplies for your immediate convenience.

To embrace eco-friendly practices and give you the flexibility to personalize your stay, please note that these items are provided as a courtesy and are not replenished during your stay.

No worries though! Supermarkets and convenience stores are just a stone's throw away.

For your grocery needs:

Discover Woolworths in the piazza of Circle on Cavill at street level.

Explore Coles in the nearby Chevron Renaissance Centre.

Check out Woolworth's Supermarket in the basement of the nearby Centro shopping centre.

Enjoy the freedom to choose what suits you best!

By making a booking and paying a deposit, you agree to abide by and comply with our Terms and Conditions as they stand now and as they may be changed from time to time: www.hrsp.com.au/terms-conditions

Secure Your Journey: Why Travel Insurance Matters! Embarking on your adventure is exciting, and to ensure peace of mind, we strongly recommend getting travel insurance. Here's why it's a smart move:

Coverage You Need: Travel insurance is your safety net, covering financial loss due to involuntary holiday cancellation, including airfares and deposit losses. It also shields you from the unexpected—like damage or loss of personal belongings and unexpected medical expenses.

Prepare for the Unexpected: Life is unpredictable, and sometimes unforeseen circumstances can impact your travel plans. Unfortunately, refunds cannot be provided for cancellations due to inclement weather, illness, or unexpected changes in family circumstances.

Why It's Essential: To safeguard your journey, we consider travel insurance not just important but essential. Ensure your policy comprehensively covers involuntary cancellation of your holiday expenses.

Travel with confidence! Take a moment to secure comprehensive travel insurance. It's a small investment that guarantees your peace of mind throughout your entire adventure. Safe travels from all of us at HR Surfers Paradise - Chevron Renaissance !